Help Center

Getting started

1. Sign in or create an account. Follow the setup steps to connect accounts and add your brand details. You can skip a connection and return to it later.
2. Open Account from the app’s top bar. Under platform connections, select Connect for the platform you need and complete its authorization flow. After returning, check that the account is shown as connected.
3. Start with a specific request in chat, such as “Summarize my Meta campaign performance for the last 7 days” or “Draft a campaign plan for my new product.” Name the account and date range when relevant.
4. Review the returned data, draft, or approval request. A plan in chat is not proof that a campaign has launched; check the operation result and the provider’s dashboard.

Account & billing

• Open Account → Profile & Personal Info to update your profile.
• Open Account → Billing & Subscription to see your current plan, usage, and available changes. Selecting a plan on the pricing page saves a preference; it does not purchase or activate that plan.
• Only the agency owner can change billing. If billed through Shopify, use the Shopify management action and approve any plan change there. Return to Salfars and check the current plan after reconciliation.
• Forgot your password? Use password recovery and open the reset link from your email. Request a new link if it has expired.
• For members and workspaces, open Account → Team & Workspaces. Available actions depend on your role.

Troubleshooting

• Connection failed: check you signed in to the correct provider account and have permission to access the intended ad account or store. Return to Account and retry Connect. If the provider reports approval or eligibility restrictions, contact support with the exact error.
• Missing data: verify the account, date range, and permissions. A connected badge confirms authorization, not that data has been retrieved. Try a read-only performance request and check the returned result.
• Billing has not updated: return from the payment provider to Salfars and reopen Billing & Subscription. If the old plan remains, contact support with the payment reference before attempting another purchase.
• Facebook deletion request: use your confirmation code on the deletion status page. A temporary lookup error is different from a request not being found.